Card fraud can occur in a variety of ways from unauthorized use, skimming or card data compromises. First Bank continuously trends your account activity and looks for suspicious transactions that might fall outside of your normal spending patterns. If we find something suspicious, we will temporarily restrict your card and make attempts to contact you. Once we are able to validate the legitimacy of your transaction, we will reinstate your card.
If your card is lost or stolen, contact us immediately using one of the following telephone numbers:
- For First Bank ATM/Debit Cards, call 1-800-760-BANK (2265)
- For First Bank Credit Cards, call 1-888-295-55409 (for consumer credit cards) or 1-800-819-4249 (for business credit cards).
Remember, while we may call you to verify card activity that appears suspicious or to provide information about products and services we offer, First Bank will never ask you to provide, verify or update your personal information by email, pop-up message, text message, live or automated phone call. If you are contacted by one of these methods requesting personal or account information, do not respond.