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FREQUENTLY ASKED QUESTIONS

 

GENERAL
Q:
What types of accounts do you offer?
A:
We offer a wide variety of competitive checking, savings, money market, certificates of deposit (CDs), and individual retirement accounts (IRA's).
Q:
What is a 1099 form and when can I expect to receive it?
A:
A 1099-Int form is used by financial institutions to notify customers the amount of earned interest reported to the Federal government. If the amount of interest earned by a customer is less than $10, a 1099-Int form is not required. Banks are required to mail their 1099-Int forms to their customers by January 31st for interest paid in the prior year.
Q:
When do I receive a statement on my account?
A:

Monthly statements are mailed to customers with checking and/or money market accounts. Generally, customers with savings accounts are sent quarterly statements, while those customers with electronic activity will receive a monthly statement. Statements on IRA's are sent annually at year-end. Customers with certificates of deposits are not sent statements, though they do receive a notice when interest has been paid on their account or prior to the account maturing. Customers with multiple accounts at the Bank may be eligible to receive a combined statement. This offers you the convenience of getting all your account information at one time.

Q:
Is my Taxpayer Identification Number/Social Security Number (TIN/SSN) printed on my statement?
A:
In an effort to provide confidentiality and ensure customer privacy, we do not print your Taxpayer Identification Number/Social Security Number (TIN/SSN) on your statement.
Q:
How do I notify the Bank of a change of address?
A:

You may contact your nearest branch, call our Telephone Banking Center at 800-760-BANK(2265) or if you are a registered Online Banking user, you may send us a Secure Mail message..

Q:
What should I do if my checkbook (deposit/withdrawal slips, ATM/Debit card or statement) is lost or stolen?
A:

You should notify us IMMEDIATELY by contacting your nearest branch or calling our Telephone Banking Center at 800-760-BANK(2265).

Q:
How can I get a copy of a check (deposited item or statement) on my account?
A:

You may request a copy of a check (deposited item or statement) by contacting your nearest branch or by calling the Telephone Banking Center at 800-760-BANK(2265).  If you are a registered Online Banking user, you may use the Request a Check option under Check Services in the navigation bar.

Q:
How can I order more checks (withdrawal or deposit slips) for my account?
A:

You may reorder supplies by contacting your nearest branch or calling our Telephone Banking Center at 800-760-BANK(2265).  If you are a registered Online Banking user, you may use the Reorder Checks option under Check Services in the navigation bar.

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AUTOMATED TELEPHONE BANKING
Q:
How can I reach a Representative?
A:
Our Telephone Banking and Internet Banking Representatives can be reached at our nationwide toll free number: 800-760-BANK(2265).
Q:
When can I reach a Representative?
A:
The business hours for our Representatives are Monday through Friday, from 7:00am to 11:00pm CST, and on Saturday from 8:00am to 7:00pm, CST.
Q:
Do you have TDD Services?
A:
Yes, TDD Services are available during our normal business hours by dialing 711 from any phone.
Q:
Do you service languages other than English?
A:
Yes, with the help of Language Line Services, interpreters are available during our normal business hours. We can assist our customers in 148 different languages. Our automated account information service is also available in Spanish.
Q:
Do you have an automated service?
A:
Our Automated Telephone Banking system offers account information 24 hours a day and is available by dialing 800-760-BANK(2265). Balance and transaction information, transfer of funds, change your Debit Card or ATM PIN, check reorders and stop payment requests are available any time, day or night.
Q:
What other services do you provide?
A:
Our customers can reorder checks, place stop payments on checks, transfer money between accounts, get balance and transaction information and help in locating the nearest First Bank Branch and/or ATM. We can also provide loan & statement history, complete research on your transactions/accounts and maintain your address and phone information to keep your account records current.
Q:
Is rate information available?
A:
Our rates are available via the Telephone Banking Representatives during our normal business hours. The rates are released every Tuesday and available for all of our interest bearing accounts and CDs. First Bank's Jumbo Rates are available by contacting the branch location nearest you.
Q:
How can I reach an Internet Banking Representative?
A:
They are available at our toll free number 800-760-BANK(2265), option 3, during our normal business hours. They can also be reached at customerservice@fbol.com.

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FIRST BANK DEBIT CARD/ATM
Q:
How does a debit card differ from a credit card?
A:
A debit card withdraws money directly from your checking account with no annual fees or finance charges, whereas a credit card is a loan against a predetermined line of credit.
Q:
How does a debit card differ from an ATM card?
A:
An ATM card can be used to withdraw money from an ATM or purchase items at a merchant with a PIN pad, whereas a debit card can be used exactly like an ATM card, but can also be used anywhere credit cards are accepted. In addition, the daily purchase limits are higher with a debit card.
Q:
What are the benefits of using a debit card?
A:
Debit cards are accepted anywhere credit cards are accepted, including online or placing orders over the phone. There is no need to carry a checkbook or wait for check approval. No credit application is necessary, so First Bank does not research your credit history. Balances cannot be built up, or revolve, resulting in interest accumulation. It is possible to receive cash back at a merchant with a PIN pad. All of your withdrawals and purchases will show up in detail on your bank statement.
Q:
What does it cost to have a debit card?
A:
Debit cards are issued to customers free of charge. While you may incur some fees for using your card at non-First Bank locations, you will not be charged a fee if you use your card at a First Bank ATM location or to purchase goods or services at a merchant location that accepts the card.
Q:
Can anyone with an ATM card upgrade to a debit card?
A:
A debit card must be associated with a checking account and cannot be issued for savings accounts. A current customer must be in good standing with First Bank in order to upgrade to a debit card.
Q:
How can a debit card be used?
A:
There are three ways to use a debit card:
1.
To make purchases anywhere credit cards are accepted
select the "credit" option; sign the receipt just as you would when using a credit card;
the amount of the purchase will be deducted automatically from your checking account.
2.
To receive cash back at the time of purchase
select the "debit" option;
enter your PIN number;
select the amount of cash you would like back;
the amount of the purchase AND the amount of the cash back will be deducted automatically from your checking account.
3.
To withdraw cash from an ATM
use your Debit Card at more than 600,000 ATMs worldwide by entering your PIN;
the withdrawal amount will be deducted automatically from your checking account.
Note: There is no charge to use any First Bank ATM.
Q:
After I have requested my debit card, when can I expect to receive it?
A:
Debit cards are usually received by customers within 7-10 business days from the date of request.
Q:
I just received my debit card and it says I need to activate it. How do I do this?
A:
For security reasons, we require that you activate your debit card. Activation requires that you use your card just one time at any ATM or merchant that processes transactions requiring a PIN number. Once you do just one transaction with your PIN, your debit card can then be used at any merchant location that accepts credit cards.
Q:
Should I sign the back of my debit card?
A:
Yes. For your protection, never leave the signature panel on the reverse side of your card blank. When a transaction is performed at a merchant location, merchants will compare the signature on the back of the card against the sales receipt. If you neglect to sign your card and you should lose it, someone could find it and sign it themselves in which case the signature on the receipt would match the signature on the card and the merchant would approve the transaction. Also remember that cards are not valid until they are signed.
Q:
I would like to change my Personal Identification Number (PIN) on my ATM or debit card. What do I need to do?
A:
You may call our Automated Telephone Banking system at 800-760-BANK(2265) and select the Change your PIN option.
Q:
What should I do if my ATM or debit card is not working?
A:
Visit your nearest branch location or contact our Telephone Banking Center at 800-760-BANK(2265) to determine why your card is not working.
Q:
What should I do if I have lost my ATM or debit card?
A:
Notify us IMMEDIATELY so that we can restrict your card and protect your account. You have the option of visiting your nearest branch location or contacting our Telephone Banking Center at 1-800-760-BANK to report this matter. We are available 365 days a year, 24 hours a day to ensure that we can always be contacted to assist you if this should happen. To have another card issued to you, simply visit your nearest branch location.
Q:
I notice that there are charges on my account for ATM or debit card transactions that I do not recall performing or they are for an amount different than what I authorized. What do I do?
A:
If you notice that there are erroneous charges on your account relating to ATM or debit card transactions, you must notify us in writing within 60 days from the statement date that the transactions appeared. Upon receipt of written notification, we will promptly investigate the matter. While our investigation could take between 45-90 days to complete, we will ensure that a temporary credit is issued to you within 10 business days while we investigate.
Q:
Can I have more than one ATM or debit card?
A:
No. For your protection, we will issue you only one ATM or debit card depending on the type of accounts you have with First Bank. However, if accounts are shared, each customer can have their own ATM or debit card. If your ATM or debit card should become damaged, please contact us and we will promptly reissue you a new card.
Q:
Are there any withdrawal or purchase limits associated with my ATM or debit card?
A:
Each day, you may withdraw a maximum of $600 using your ATM or debit card. Additionally, with your debit card you can purchase up to $1,500 of merchandise at any merchant that accepts cards with the MasterCard® brand.

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MY CARD

Q:

Does personalizing my debit card change the way it works?

A:

No, a personalized debit card may be used wherever MasterCard® is accepted.  There will be no change to your debit card number, account number or PIN, though your new card may have a different expiration date.  If you have recurring payments set up on your card, please notify merchants of the new expiration date to ensure payments continue without interruption.

Q:

Is there a charge to personalize a debit card?

A:

No, there is no charge to personalize a debit card.

 

Q:

How do I personalize my debit card?

A:

To customize the design of your card, simply select the design option you wish to use then follow the provided step-by-step instructions.

Note: Your browser must be enabled to play Flash files and allow cookies. If you haven't installed the Flash Player yet, you will be prompted to install it when you first attempt to customize the design of your card.

Q:
How often can I change the image on my personalized debit card?
A:

You can change the image on your card every 6 months. 

Q:
Can my spouse or other debit cardholders personalize their cards?
A:

Yes, anyone with a debit card can personalize their card to reflect their style and personality.   

Q:
Can any image be used to personalize a debit card?
A:

You can select an image from our Image Gallery or upload your own photo of family, friends, pets, or a favorite vacation spot.  You can resize, rotate, or reposition your image using the tools provided.

 

All of the images in our Image Gallery are approved for use.  If you choose to upload your own photo, it must adhere to our Image Guidelines. If your image does not meet our guidelines, or if we reject it for any other reason, we will contact you and ask you to try again using a different image.   First Bank reserves the right to accept or reject any image. 

Q:
How does my image get approved?
A:
Every image uploaded is reviewed to ensure it meets the Image Guidelines.
Q:
What happens if the image used isn’t approved?
A:

First Bank will notify you there is a problem with your image and ask you to try again using a different image that meets our Image Guidelines.  Resolving the problem might be as easy as using an image that isn’t copyrighted or trademarked.

Q:
How long will it take to receive my new card?
A:

First Bank will review your image selection and once approved, your card will typically be received within 5-7 business days.    

Q:
What should I do when I receive my personalized debit card?
A:

When you receive your new card:

  • Immediately activate the new card
  • Destroy any old cards
  • If you have recurring payments set up on your card, notify merchants of the new expiration date to ensure payments continue without interruption.
Q:
Can I remove the personalization on my card?
A:

Yes, please contact your branch or call us at 800-760-2265.

Q:
What should I do if my card is stolen, lost or damaged?
A:

If you card is stolen, lost, or damaged, immediately contact First Bank at 800-760-2265The reissued card will automatically be created with the same image that appeared on the stolen, lost, or damaged card.

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AUTO
Q:
Why is my auto insurance cost so high?
A:
There are many factors to consider why your premiums are so high:
Fraud - honest, careful drivers pay more in auto insurance premium to cover the cost of fraud.
Theft - a car is stolen every 20 minutes in the U.S.
Litigation - society is lawsuit happy.
Speed - slow down, higher speeds mean more traffic accidents

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CERTIFICATE OF DEPOSIT (CD)
Q:
What is the minimum balance to open a CD?
A:
Certificates of Deposit require a minimum of $1,000 or $2,500, depending on term.
Q:
What options do I have for receiving the interest on my CD?
A:
The interest on a CD may be paid by:
compounding to the CD
transferring to a checking or savings account with First Bank
quarterly interest check, or if CD is greater than $10,000, may receive a monthly interest check.
Q: At renewal, can I change the term of my CD?
A: For most CD products, you may change the terms of your CD within your grace period. In addition to the term, you may also make an additional deposit, change the interest payment method or interest payment frequency. Some restrictions may apply and a Reinvestment Request form will need to be submitted to the bank to ensure the change is made.
Q:
Once my CD matures, how long do I have to withdraw the funds without a penalty?
A:
Our 7-29 day CD has a one-day grace period (e.g. the calendar day after maturity). All other CDs, that are automatically renewable, have a grace period of 10 calendar days including the maturity date. A single maturity (non-renewable) CD may be withdrawn on or after the date.
Q:
Is there a penalty if I withdraw my CD early?
A:
Generally, an early withdrawal penalty applies to CDs closed prior to the maturity date. However, certain exceptions may apply.

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CHECKING
Q:
What types of checking accounts do you offer?
A:

First Bank has a variety of checking options to meet your needs.
For example:
We offer both interest and non-interest bearing accounts. You can choose to have your checks returned with your statement or we can hold them for safekeeping.

Other options include checking accounts that use your balances in other First Bank accounts to offset charges, as well as offer additional banking benefits and conveniences.

Q:
Can I earn interest on my checking account?
A:
First Bank offers a number of different checking accounts that earn interest.
Q:
Do you offer Overdraft Protection?
A:
Overdraft protection is offered on select checking accounts in the form of an overdraft line of credit.
Q:
What should I do if I lose a check or it is lost in the mail?
A:
You should notify us IMMEDIATELY by contacting your nearest branch or calling our Telephone Banking Center at 800-760-2265.
Q:
How do I balance my checkbook?
A:
Instructions for balancing your account are located on the reverse side of your statement.
Q:
Do I get my checks back in my statement?
A:
First Bank offers many checking accounts that return your checks with your statement.
Q:
If I accidentally write a check and there is not enough money in my account to cover it, what happens?
A:
If a check tries to clear against an account with insufficient funds, the check will be returned, unless there are funds in an overdraft line of credit account. An insufficient funds charge may apply.
Q:
How do I stop payment on a check or a pre-authorized check?
A:
To place a stop payment, you may contact your nearest branch or call our Telephone Banking Center at 800-760-2265. A stop payment fee will apply.

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CREDIT CARDS
Q:
What type of credit cards can I apply for at First Bank?
A:

First Bank offers it’s Platinum Edition® MasterCard® and Maximum Rewards MasterCard®.  Learn more or apply now.

Q:
Does First Bank offer credit cards for small businesses?
A:

Yes. First Bank offers Business Edition® MasterCard® and Maximum Rewards® for Business MasterCard®.  Learn more or apply now.

Q:
Does First Bank offer credit cards for commercial businesses?
A:

Yes. First Bank offers Commercial Edition® MasterCard® and Purchasing Edition® Card®.  Learn more or contact your First Bank Relationship Manager, Treasury Management Officer, or visit your nearest branch location

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HOME EQUITY LOANS
Q:
How long does it take to get a home equity loan with First Bank?
A:
First Bank strives to complete the entire home equity loan process as quickly as possible. Generally speaking, it usually takes approximately three weeks from start to finish. Your experience may vary, depending on the complexity of your loan.
Q:
What are the costs associated with getting a home equity loan with First Bank?
A:
At the present time, First Bank waives all closing costs associated with securing a home equity loan. You may be responsible for costs incurred to set up your loan, should you decide not to close the loan.
Q:
How do I calculate the available equity in my home?
A:
First Bank offers home equity loans and lines of credit up to 75% of loan-to-value. To figure out how much equity you have, use the following formula:

Appraised Value $
Minus Outstanding Mortgage(s) -$___________
= available equity
Q:
What's the difference between a closed-end home equity loan and a home equity line-of-credit?
A:
A closed-end home equity loan is a specific dollar amount borrowed for a specific period of time. The borrower cannot add on to the loan and must repay the agreed upon monthly payment until the loan is paid in full. A home equity credit line provides a revolving source of funds for all your borrowing needs. With a credit line, you may access and repay your credit line, up to its limit, however often you wish, up to maturity.
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HOMEOWNERS
Q:
How can I save money on my homeowner's insurance premium?
A:
There are many ways for you to reduce your homeowner's insurance premium. Having the same insurance company insure both your home and autos together.

Plus you can qualify for discount by increasing your security such as central fire station and security alarms.

Other premium discounts are available such as:
Higher Deductibles
New Home Credit (usually 1 to 10 years)
Mature Homeowners (usually over 55)
Claim Free experience usually after 3 years
Renewal Credit usually after 3 to 5 years
Check with your insurance company to determine what discounts are available for your policy.
Q:
Does my homeowner's policy cover flood?
A:
Flood is usually not covered under a homeowner's policy. If you wish to purchase flood coverage, your agent could provide a policy through the National Flood Insurance Program.
Q:
Why should I have replacement value on my dwelling and contents on my homeowner's policy?
A:
The cost to replace your home is known as its replacement value, which is different than the estimated market value or actual selling cost. The amounts are different because, in many cases, it costs more to replace a home than to buy or build a new one. The following factors impact home replacement costs:
Rebuilding costs are usually higher than new construction costs
Demolition and debris removal can add 4% to 7% of rebuilding costs
Unusual materials or features can be expensive to duplicate
Building code changes often increase costs
Construction costs rise after natural disasters
Inflation is often greater for building materials than for the general economy
Contents
If you have a covered loss under your homeowner's policy, the insurance company will pay the "full replacement" cost of items destroyed or stolen, with no deduction for depreciation, up to the limits and deductibles you have on your policy.
Q:
Why should I carry renters insurance on my apartment?
A:
As a renter you have special needs. Renters insurance provides protection for your personal possessions at home and away. It also provides protection from costly lawsuits in the event a person is injured in your home and sues you. There is also coverage in the event you are forced to vacate your home because of an event covered under your policy. The policy would pay extra costs you incur in excess of your normal living expenses such as a hotel room and restaurant meals.
Q:
Why should I carry a Personal Umbrella policy?
A:
This is coverage that protects you against one of your worst nightmares - being sued for an unfortunate mishap and losing a multi-million-dollar court case. These days, it's not inconceivable, and no one is immune. But you can protect yourself with a Personal Umbrella policy.

All homeowners and auto policies provide some liability coverage but if you need more protection, you can ask for $1 million or more in additional personal liability coverage. This protects you whether you're at home, away, or in your car. It also provides liability coverage for your recreational vehicle or boat. So anywhere you go, you can go with confidence.

In terms of coverage and peace of mind, this policy represents an enormous value and it's surprisingly affordable.
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COVERDELL EDUCATION SAVINGS ACCOUNT
Q:
Why open a Coverdell Education Savings Account (CESA)?
A:
Although a Coverdell Education Savings Account (CESA) is not a savings vehicle for your retirement, it does allow funds to accumulate and be withdrawn tax-free for the purpose of paying a child's education expenses. And since contributions are independent of your Traditional IRA or Roth IRA contributions, you can build your retirement savings and the child's education savings at the same time.
Q:
When can I open a Coverdell Education Savings Account (CESA)?
A:
You can open your Coverdell Education Savings Account at any time during the year. Contributions must be made before the tax filing due date (4/15) not including extensions.
Q:
How many contributions can I make?
A:
You may make deposits into Coverdell Education Savings Accounts (CESA) for as many children as you like, subject to the maximum allowable contributions of $2,000 per child per year.
Q:
How is "child" defined for a Coverdell Education Savings Account (CESA)?
A:
A child is defined as a person under 18 years of age. Contributions can be made on behalf of the child until the day before the child's 18th birthday. No contributions can be made for anyone age 18 or older. (Exceptions apply for children with special needs.)
Q:
Do I pay taxes on my earnings?
A:
No. And neither does the child, provided that the money is used for qualified education expenses. That's the key feature of a Coverdell Education Savings Account (CESA)! When the beneficiary is ready to take his or her withdrawal, there are no taxes on any of the interest that your money has earned.
Q:

Can I move funds from a Traditional IRA or Roth IRA into my Coverdell Education Savings Account (CESA)?

A:
Transfers from other types of IRAs into a Coverdell Education Savings Account (CESA) are not allowed. However, you may rollover/transfer funds from a Coverdell Education Savings Account (CESA) into one of the following:

1.
A second Coverdell Education Savings Account (CESA) established for the same child
2.
A new Coverdell Education Savings Account (CESA) established for a new beneficiary who is a member of the same family. The feature allows the account to be transferred from a child who decides not to pursue education to a relative (under the age of 18) who does. Eligible Members of the same family include:
Brothers and sisters
Children and their spouses
Stepchildren and their spouses
Aunt, uncle, niece or nephew (Note: a first cousin but not his or her spouse is eligible)
In-laws (son, daughter, father, mother, brother, sister)
Q:
How do I move Education IRA funds from another financial organization into my First Bank Coverdell Education Savings Account (CESA)?
A:

You move assets from one Coverdell Education Savings Account (CESA) to another by either
A Transfer

A Rollover

Q:
When must the funds in the Coverdell Education Savings Account (CESA) be depleted?
A:
Any assets remaining in a Coverdell Education Savings Account (CESA) must be withdrawn within 30 days of the designated beneficiary's 30th birthday. If the designated beneficiary dies before reaching age 30, the remaining assets must be withdrawn within 30 days of the date of death or transferred to a designated death beneficiary within the family who is under age 30.
Q:
Who is the "responsible individual" for a Coverdell Education Savings Account (CESA)?
A:
The responsible individual is one parent or legal guardian named by the contributor when the Coverdell Education Savings Account (CESA) is established. The responsible individual can direct future investments, authorize distributions and, if necessary, name a successor responsible individual to take over in case of death.
Q:
What are the penalties and taxable consequences for a distribution that is not taken for qualified education expenses?
A:
Any distribution other than one taken for qualified education expenses is considered a nonqualified distribution. When a nonqualified distribution is taken, a ratio of contributions and earnings is withdrawn. The earnings portion is then subject to taxes and a 10% penalty. Distributions made due to death, disability, or scholarship are not subject to the 10% penalty. However, the earnings portion of such a distribution is subject to taxes.
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INDIVIDUAL RETIREMENT ACCOUNTS
ROTH
Q:
Why open a Roth IRA?
A:
A Roth IRA is a very unique retirement plan in the IRA family. Although the money you contribute to your Roth IRA is taxable in the year of the contribution, the principal amount is not subject to taxes or penalties in the future, as long as you stay within the contribution guidelines. Roth IRAs allow your money to grow tax-deferred. Earnings can become tax-free after 5 years if you have not made any withdrawals from your plan.
Q:
Who can open a Roth IRA?
A:
There are no age restrictions for opening a Roth IRA. Any individual with earned income or with a spouse who has earned income can contribute, as long as your Modified Adjusted Gross Income does not exceed certain limits.
Q:
When can I open a Roth IRA?
A:
You can open your IRA at any time during the year. Contributions can be made until April 15th of each year for the previous year's tax period.
Q:
Do I pay taxes on my earnings?
A:
No, provided that you take the earnings as part of a qualified distribution. That's the best part of a Roth IRA. Unlike Traditional IRAs, you cannot take a tax deduction for any of the contributions that you make to a Roth IRA. However, when you do take withdrawals after the 5-year holding period, you do not pay taxes on any of the earnings your money has generated. Qualified tax-free distributions include:
1.
Distributions after attainment of age 59 ½ or older
2.
Distributions upon your death
3.
Distributions made when you are permanently disabled
4.
Distributions for qualified first-time homebuyers up to $10,000
Q:
Are nonqualified distributions subject to taxes and IRS penalty?
A:

Distributions of earnings taken for reasons other than the qualified reasons listed above are subject to taxes. The 10% IRS penalty is waived for the following types of nonqualified distributions:

 

1.
Substantially equal periodic payments
2.
Eligible medical expenses in excess of 7.5% of your Adjusted Gross Income
3.
Medical insurance premiums for eligible unemployed individuals
4.
Qualified higher education expenses
5.
Qualified distribution reasons within the first 5 years
Q:
What's the difference between a Tax Credit and a Tax Deduction?
A:
A tax deduction decreases taxable income and indirectly reduces taxes. A tax credit directly reduces the amount of tax owed. Eligible Roth contributions may qualify for a tax credit.
Q:
How do I move funds from a Traditional IRA to my Roth IRA?
A:
A conversion is a taxable movement of assets from a Traditional IRA to a Roth IRA. The amount converted will be subject to full taxation in the year of the conversion. The funds, however, will not be subject to the 10% premature distribution penalty.

There are two exceptions to allowing a conversion which are:
  • The IRA holder is married and files a separate return, or
  • The taxpayer's MAGI for the distribution year is more than $100,000
Q:
How do I move Roth IRA funds from another financial organization into my First Bank Roth IRA?
A:

You move assets from one Roth IRA to another by either:
A Transfer
A Rollover

Q:
In what order are Roth assets withdrawn if I take a distribution?
A:

Assets in your Roth IRA are withdrawn in the following sequence: contributions, conversions, and then earnings.

Q:
Am I ever required to take distributions from my Roth IRA?
A:

You never have to take distributions from your Roth IRA. Assets held in a Roth IRA are not subject to the required minimum distribution at age 70 ½. This is another key difference between Traditional IRAs and Roth IRAs.

Q:
What happens to my Roth IRA if I die or become disabled and can no longer work?
A:

Should you become disabled, you can choose to have the funds in your IRA paid to you tax-free (after the 5-year holding period) and IRS penalty free. Distribution can be arranged in either a lump sum or regular installments. In the event of your death, the money in your IRA will be paid to your designated beneficiary or to the executor of your estate, if there is no designated beneficiary. Check with your tax advisor concerning tax treatment and IRS penalties.

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SIMPLIFIED EMPLOYEE PENSION
Q:
Why open a SEP plan?
A:
SEP contributions you make to your own Traditional IRA and your employees' Traditional IRAs are tax deductible to you, the employer. Because SEP contributions are in a Traditional IRA, all earnings are tax-sheltered, meaning the earnings are not taxed until they are withdrawn from the IRA. In addition, a SEP retirement plan helps you attract and retain quality employees as you help meet the increasing need for financial security at retirement.
Q:
What are the benefits of choosing a SEP plan?
A:
A SEP plan eliminates virtually all of the administrative complexity found in many retirement plans, lengthy and detailed government reporting, numerous nondiscrimination testing, and the complicated contribution formulas associated with many other types of retirement plans.
Q:
Can SEP contributions be made to a Roth IRA?
A:
No. SEP contributions can be made to Traditional IRAs only. While it is possible to convert a Traditional IRA containing SEP contributions to a Roth IRA, subsequent SEP contributions must be made to a Traditional IRA.
Q:
When can I open a SEP plan?
A:
You can open a SEP plan at any time of the year. Contributions for the SEP plan for any taxable year must be made on or before the employer's tax-filing due date for that year, including extensions.
Q:
How is a SEP established?
A:
To establish a SEP, the following must be completed:
1.
The employer must sign a SEP plan agreement. The employer must have a written SEP agreement filled out and signed by the tax return deadline, including extensions, to be able to contribute for the previous tax year.
2.
The employer must provide each eligible employee with the SEP summary, which outlines the specific eligibility and contribution requirements.
3. Once the plan agreement is completed and provided to each eligible employee (including the employer), the individuals may establish their Traditional IRAs, setting them up to receive the SEP contributions.
4. The employer determines the contribution percentage each year by the due date of the federal income tax return, including extensions, and makes the contribution. These contributions are called employer discretionary contributions.
Q:
Who owns the funds, the employee or the employer?
A:
Once the SEP contributions are made to the IRA for the benefit of the employee, the employee owns the IRA. The employer has no control, access, or ownership to the funds.
Q:
Can an employee waive receipt of the contribution?
A:
No. Eligible employees under the SEP plan do not have the option to waive receipt of a discretionary employer SEP contribution. The employer can establish an IRA and execute any necessary documents for an employee who is not able or willing to establish the Traditional IRA.
Q:
If an employee is age 70 ½ or older, can he/she still receive SEP contributions?
A:
Yes, in fact SEP contributions are required for eligible employees even after attaining age 70 ½.
Q:
Am I required to take distributions from my SEP plan?
A:

Yes. Remember, SEP contributions are deposited into a Traditional IRA for each eligible employee. Even if the eligible employee is still receiving SEP contributions, distributions from the IRA must begin in the year that the IRA holder turns age 70 ½. These distributions are generally based on your IRA account balance divided by your life expectancy. Since the purpose of an IRA is to provide for retirement, not to be a tax shelter, IRA holders who fail to take their required distributions are subject to IRS penalties.

How do I calculate my Required Minimum Distribution (RMD)?

Q:
How do I move IRA funds from another financial organization into my First Bank IRA?
A:
You move assets from one IRA to another by either:
A Transfer
A Rollover
Q:
What happens to my IRA if I die or become disabled and can no longer work?
A:
Should you become disabled, you can choose to have the funds in your IRA paid to you (without IRS penalty if you are under age 59 ½). Payment can be arranged in either a lump sum or regular installments. In the event of your death, the money in your IRA will be paid to your designated beneficiary or to the executor of your estate, if there is no beneficiary designated. Check with your tax advisor concerning tax treatment and IRS penalties.
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TRADITIONAL IRA
Q:
Why open a Traditional IRA?
A:
An IRA can supplement your social security or your pension plan so you can look forward to a more secure retirement. Start saving today. The sooner you start, the easier it is to build your retirement savings.
Q:
Who can open a Traditional IRA?
A:
Everyone under the age of 70 ½ who has earned income or receives alimony may contribute to an IRA, even if you already participate in a retirement plan at work. Income from other sources such as investments or inheritances does not qualify.
Q:
When can I open a Traditional IRA?
A:
You can open your IRA at any time during the year. Contributions can be made until April 15th of each year for the previous year's tax period.
Q:
Can both a husband and wife open a Traditional IRA?
A:
Yes, if both husband and wife have earned income, they can contribute to their own IRA up to the maximum contribution limits allowed by law for the contribution year. If one spouse doesn't work, the compensated spouse can contribute to both spouses IRA up to the individual maximum contribution limit for each.
Q:
What are the tax benefits of my Traditional IRA?
A:
Whether or not your contributions are tax-deductible, you earn tax-deferred interest on all of your IRA deposits, right up to the time you begin withdrawing funds. This allows your retirement savings to grow faster in an IRA than they would in a similar taxable account.
Q:
Should I contribute if I can't take a deduction?
A:
Yes! Quite simply, a taxable, non-IRA investment of the same type will not generate nearly the same earnings over a lifetime of savings as a non-deductible IRA contribution will.
Q:
What's the difference between a Tax Credit versus a Tax Deduction?
A:
A Tax Deduction decreases taxable income and indirectly reduces taxes. A Tax Credit directly reduces the amount of tax owed. Eligible Traditional IRA contributions may qualify you for a tax credit.
Q:
How do I move IRA funds from another financial organization into my First Bank Traditional IRA?
A:

You move assets to your IRA by either:

A Transfer
A Rollover (IRA to IRA)
A Direct Rollover (Qualified Retirement Plan to IRA)

Q:
When can I use my Traditional IRA assets?
A:

Unlike most employer retirement plans, in which access is limited to such events as change of employment, plan termination, reaching retirement age, death or disability, access to your IRA funds is guaranteed, always. Before age 59 ½, however, there is a 10% IRS early distribution penalty unless you qualify for an exemption due to:

 

Disability
Qualified medical expenses
Qualified educational expenses
Health insurance premiums due to extended unemployment
Qualified first time home purchase
Death
Receipt of your IRA assets in substantially equal periodic payments over your life expectancy
Q:
When am I required to take distributions from my Traditional IRA?
A:

Distributions from a Traditional IRA must begin in the year that an IRA holder turns age 70 ½. These distributions are generally based on your IRA account balance divided by your life expectancy. Since the purpose of an IRA is to provide for retirement, not to be a tax shelter, IRA holders who fail to take their required distributions are subject to IRS penalties.

How do I calculate my Required Minimum Distribution (RMD)?

Q:
What happens to my Traditional IRA if I die or become disabled and can no longer work?
A:

Should you become disabled, you can choose to have the funds in your IRA paid to you (without IRS penalty if you are under age 59 ½). Payment can be arranged in either a lump sum or regular installments. In the event of your death, the money in your IRA will be paid to your designated beneficiary. If there is no designated beneficiary, the money in your IRA will be paid to the executor of your estate. Check with your tax advisor concerning tax treatment and IRS penalties.

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LOANS
Q:
What types of auto loans are available at First Bank?
A:
First Bank offers a variety of rates and terms on new and used car loans. For new car loans, First Bank will finance 90% of the purchase price or dealer invoice, whichever is less. On used car loans, First Bank will finance 90% of the purchase price or 100% of the trade value, according to the NADA book (whichever is less). To apply for a car loan, please visit the First Bank location nearest you.
Q:
What other loans can I find at First Bank?
A:
First Bank offers the following options:
First Mortgage Loans
Home Equity Loans
New and Used Auto Loans
Boat, RV and Motorcycle Loans
Home Improvement Loans
Credit Cards
Overdraft Protection
Stock Loans
CD-secured Loans
Misc. Equipment Loans
If you don't see a particular category for the loan you seek, please contact your First Bank Financial Services Representative.
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MORTGAGE
Q:
I want to buy my first home, but am unsure what to do first?
A:
There are several steps you should take:
1.
Look at your own financial situation. Establish a good credit history by paying your bills by the due dates - including your rent. Use credit sparingly and do not charge credit cards up to the limit. Try to save money for a down payment and closing costs. First Bank has several first-time homebuyer programs that need very little money down; however, you should always have some cash in reserve to handle emergencies, moving expenses, turning on utilities, etc.
2.
Decide how large of a house payment you feel comfortable paying each month. This generally gives a good starting point in pre-approving you for a mortgage.
3.
Make an appointment to visit a First Bank loan representative for pre-approval consideration. We will be glad to analyze your individual financial position, assist in determining your maximum mortgage, and put you in the right direction for homeownership.
Q:
How long do I have to be on my job?
A:
There is no mandatory time to be on a job. However, you must show income stability to handle the future mortgage payments. In underwriting a mortgage, emphasis is given to the last two years with no gaps in employment over 30 days. If you are self-employed, two year's tax returns should be available.
Q:
What is a sales contract?
A:
This is a legally-binding agreement between buyer and seller which, when accepted by all parties, confirms the purchase price of the property. Usually the buyer places a small amount of money in deposit as good faith (called "earnest money"). Do not sign any sales contract unless you have reviewed it carefully and perhaps even had it reviewed by an attorney. A contract is often contingent upon many things, such as mortgage loan approval, inspections of well and/or septic systems, satisfactory building inspection and termite inspection. You should make sure your own rights are protected.
Q:
Do I really need a building inspection?
A:
If you are buying a new home, you will have warranties on the roof, furnace, air conditioning, etc., and your own inspection of the home may be sufficient. However, the older the home, the more that can be wrong with it. Care should be taken to inspect the following:
The foundation for cracks and leaks
The roof should have 3 to 5 years of remaining life
The plumbing should meet local code with no leaks
The heat exchanger in a gas furnace should not be cracked
The electrical service should be adequate
Q:
What does the term "fixed-rate" versus "adjustable rate" mean?
A:
Fixed-rate mortgage has the same total principal and interest payment (P&I) every month. In addition to that amount, a monthly installment of taxes, insurance, and private mortgage insurance will be added to create the total monthly mortgage payment. An adjustable-rate mortgage allows the interest rate charged to go up or down depending on market conditions. There are usually caps placed on the rates to provide the borrower protection against the rate going up too high. Because of the interest rate changes, the principal and interest amount can change at certain intervals set up in the mortgage. These loans tend to have a higher rate of risk. You have the chance the payment may go down, but you have the same chance the payment may increase.
Q:
In a fixed rate loan, can my payment ever change?
A:
Yes, while the principal and interest stay the same, your taxes and insurance paid monthly will change according to tax assessments and increases in homeowner's insurance costs.
Q:
Should I wait until interest rates drop to consider buying a home?
A:
Interest rates at this time are very reasonable. Sure, it would be nice to wait for a lower rate; however, at the same time, the price of the home can also increase. If you are ready to buy, NOW is the time to buy! First Bank is always ready to assist you in the most important purchase of your life - owning your own home. Feel free to call upon any of our loan consultants to answer your questions and put you on the road to homeownership!
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ONLINE BANKING
Q: What do I need to register for Online Banking or Business Online Banking?
A: To register for Online Banking, you must maintain at least one of the following types of account at the Bank: Checking, Savings, Money Market, Certificate of Deposit (CD), Individual Retirement Account (IRA), or loan.
Q: How do I register for Online Banking or Business Online Banking?
A: From the home page www.firstbanks.com, select the Enroll Now button, read and accept the Online Banking Terms and Conditions, then provide the following information:
 
  • Last Name
  • Account Type
  • Account Number
  • Social Security Number
  • Date of Birth
  • E-mail Address
  •   Personal Customers
    Depending on account type selected above, you will be prompted to enter either your Debit/ATM card number, original CD/IRA amount or original Loan amount.

    Business Customers
    Enter your Employer Identification Number and Amount of Last Deposit.

    You will then choose a User ID, Password, Truestamp Image and provide answers to Security Questions for future use and you have completed registration.

    Q.  What is a Truestamp Image?
    A:

    The Truestamp is an image of your choice that lets you know you have reached a legitimate First Bank site and it is safe to enter your password.

    Q. 

    What are the Security Questions used for?

    A:

    The Security Questions are used for authentication purposes.  When answering these questions, make sure to use information you will remember.

    Q: What Services do Online Banking and Business Online Banking offer?
    A: With Online Banking, you'll be able to: Perform Balance Inquiries - Inquire on the balances in your checking, savings, certificates of deposit (CDs), individual retirement accounts (IRAs) and consumer loans.

    View Transactions - View detailed transaction history for many of your accounts.

    View Check Images - See the front and back of your cleared checks.

    Transfer Funds - Move funds between your checking, savings or money market accounts and to your loan accounts.

    Pay Bills - Issue payment to any person or business in the US with the Bill Pay service.

    Receive e-Bills - Have your bills conveniently and securely sent electronically.

    Mobile Banking - Check account balances, review transactions, transfer balances or pay bills, all from your cellular phone.

    Personal-to-Person Payments - Send an electronic payment to almost anyone with only a cell phone number or e-mail address.

    Multi-user Access - Grant access to family members, accountants or business associates, and determine which accounts they can view and whether they have transaction capability, all through Access Management.

    Request Check Services - Reorder checks, request copies of checks or place a stop payment on checks written by you.

    Download Information - Download balance and transaction information into popular financial management software, like Quicken®.

    Establish E-mail or Wireless Notifications - Receive alerts when your balance reaches target amounts and more.

    Send Us secure messages - Use the Messages feature of Online Banking to ask us questions about your accounts.

    Q: Who do I contact if I have questions about Online Banking or Business Online Banking?
    A: Contact an Online Banking Representative at 1-800-760-BANK (2265), option 3.
    Q: What transaction information can I obtain through Online Banking and Business Online Banking?
    A: After you register for Online Banking, you may view up to the last 90 days of transactions. Online Banking will store up to 27 months of history subsequent to the date of registration.
    Q: Why do some of the transactions in my Account Detail show without a description?
    A: Transactions completed throughout the business day generally will not show a description in Account Detail until they have been processed by the Bank. Descriptions for these transactions will appear the following business day. These transactions may include, but are not limited to, deposits or withdrawals made at a teller window, ATM deposits or withdrawals, Debit Card transactions, Direct Deposits or automatic withdrawals.
    Q.

    Can I access Online Banking and Bill Pay using Safari and/or Firefox browsers?

    A:

    Yes.  Online Banking is compatible with Safari and Firefox versions that are currently supported by the manufacturer.  In order to use Bill Pay with Safari and Firefox, the option to accept 3rd Party cookies must be enabled on the browser. 

    Q. Can I access Online Banking and Bill Pay using an iPad?
    A: Yes.  Online Banking can be accessed from an iPad.  The iPad uses the Safari browser, so the option to accept 3rd Party cookies must be enabled on the browser in order to use Bill Pay. 
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    TRANSFERS
    Q: What accounts may I transfer between?
    A: You may transfer funds between your checking, savings and money market deposit accounts as well as eligible loan accounts.
    Q: If I transfer funds through Online Banking or Business Online Banking, when will they be available?
    A: Funds transferred through Online Banking will affect your available balance and will show, without a description, in Online Banking history immediately. Transfers to loans will generally update the Principal balance the next business day.

    Transfers processed before 11:59 p.m. ET Monday through Friday, except banking holidays, will show a detailed description in your transaction history the following business day.

    Transfers processed after 11:59 p.m. ET Monday through Friday, except banking holidays, will show a detailed description in your transaction history the second business day.
    Q: Can I set up recurring or future dated transfers?
    A: Yes. You may complete a one-time immediate or future dated transfer or a recurring transfer to move funds internally on a regular basis.
    Q. When transferring to a Loan, what payment options do I have?
    A:

    Transfers to Loans completed through the Transfer tab allow you to select the payment option of a Regular payment or Principal Only payment.  Transfers completed from the Quick Transfer tab on the Financial Overview page or through Mobile Banking will process as a Regular payment.

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    BILL PAY
    Q: What is Bill Pay?
    A: Bill Pay is an optional feature of Online Banking that enables you to pay your bills online. With Bill Pay, you may pay:
    • An unlimited number of bills, without the hassle of writing checks or paying for postage
    • Any person or business in the U.S.
    • A one-time bill, like your doctor, or recurring bills, such as your mortgage or child care provider.
    • You can also overnight payments in some cases in order to prevent a late payment.


    Q: How does Bill Pay work?
    A: You may use Bill Pay to make a one-time (single) payment to a payee or a recurring payment. You may choose from the following frequencies for recurring payments: weekly, every 2 weeks, every 4 weeks, twice a month, monthly, every 2 month, every 3 months, every 6 months or annually.

    When using Bill Pay, you must first set up your payees. To do so, select billers from the Quick Biller Add feature or choose the Add a Bill tab. It is a good idea to have your statement or bill handy when you establish your payee.

    After your payee has been established, you may create a payment. When creating a payment, you will enter the amount to be paid and the date it is due and we will send the payment to arrive on the due date. Depending on whether the payment was sent electronically or via paper check, the funds will be debited from your account on the due date or when the check clears your account.
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    SECURITY
    Q: What should I do if I forget my password?
    A: Click the Forgot my Password link and provide the answer to one of the Security questions you established at enrollment. If you are still unable to log in, contact an Online Banking Representative at 1-800-760-BANK (2265), option 3.
    Q: What should I do if I forget my User ID?
    A: Contact an Online Banking Representative at 1-800-760-BANK (2265), option 3.
    Q: What security measures are being used by Online Banking?
    A: First Bank is committed to protecting the security and confidentiality of your account information. Online Banking uses several different methods to protect your account information:
    • You must have a valid User ID and Password to log in.
    • The TrueStamp you establish at registration will display each time you login so you know you're accessing a legitimate First Bank site.
    • We display your previous login date each time you access Online Banking for you to review.
    • If no action is taken for a period of time during a session, you will be automatically logged off Online Banking.
    • Online Banking uses SSL (Secure Socket Layer) protocol for transferring data. SSL is built into Web servers and Web browser software and encrypts data before sending it out over the Internet and unscrambles data on the other end. This ensures you are communicating with the correct server and that the information you send isn't altered during transfer.
    • If we don't recognize the IP address, Internet Service Provider or your normal browser, you'll be asked to answer one of your Security questions.
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    DOWNLOADING ACCOUNT INFORMATION
    Q: Can I download my account information into a personal financial management system?
    A: Yes, your account information may be downloaded into Intuit Quicken®.
    Q: Can I download my account information into an accounting management system?
    A: You can download account information in to Quicken® using Web Connect or create an export file in .CSV format (Comma Separated Variable, sometimes referred to as a Tab Delimited file) and then import this information into your accounting program for easier account reconciliation.
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    ALERTS
    Q: What type of alerts are available?
    A: You can set alerts so you are notified when an account balance reaches an established threshold, your eStatement is available, you receive a secure message from First Bank and more.
    Q: How do I set up Alerts?
    A: Log in to Online Banking, select the Alerts Tab, choose the Alert Type and then set your criteria.
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    ESTATEMENTS
    Q:
    How do I set up eStatements?
    A:
    Log in to Online Banking and select the Accounts Tab, then select eStatements. Choose the account you want to receive electronic statements, read the Terms and Conditions and click "I accept".
    Q:
    How will I know when I receive my eStatement?
    A:
    You may establish an Alert to receive an e-mail when your eStatement is available.
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    MOBILE BANKING
    Q:
    What is Mobile Banking?
    A:

    With First Bank Mobile Banking, you can conveniently and securely access your account information, pay your bills, transfer funds, or find a nearby ATM or Branch from your mobile device.

    Q:

    How can I register for Mobile Banking?

    A:

    If you are already registered for Online Banking, you can download our Mobile App directly from your mobile device’s app store.  You can also register for Browser Banking and Text Banking through First Bank’s Online Banking service. After signing on to Online Banking, select "Mobile Banking" tab, then follow the prompts to register your mobile device.

    Q:

    What types of Mobile Banking services does First Bank offer?

    A:
    We offer a variety of Mobile Banking services to support the many mobile devices and plans our customer's use.  Learn more about our Mobile services.
    Q:

    How do I sign on to Mobile Banking?

    A:

    Once you’ve registered for Mobile Banking, you can sign on using your Online Banking credentials. If you are not a First Bank Online Banking user, please enroll in Online Banking and then register for Mobile Banking.

    Q:

    I am unable to sign on to Mobile Banking using my User ID and Password.  What’s wrong?

    A:

    You may be unable to sign on to Mobile Banking if:

    • You have not registered for Mobile Banking.  To register, login to Online Banking, select the "Mobile Banking" tab and then follow the prompts to register your mobile device.
    • You have incorrectly entered your User ID and/or password. 
    • Your login credentials have been locked out.

     

    For assistance, contact us at 800-760-2265, option 3.

    Q:

    What types of accounts can I access through Mobile Banking?

    A:

    You can access account balances and history for savings, checking, and some loan accounts. During the registration process you will have the opportunity to see which accounts are available to view in Mobile Banking.

    Q:

    What do I do if I lose my mobile device?

    A:

    If you lose your mobile device, we recommend you contact us immediately at 800-760-2265, option 3.  In addition, we recommend removing your mobile device from Mobile and Text Banking through First Bank Online Banking service:

    1. Sign on to Online Banking and selecting the "Mobile Banking" tab.
    2. Select "Stop Using Mobile Banking" from the "Actions" drop-down for the specific device.
    3. Click "Delete".

    Once you replace your mobile device, you can register the new device:

    1. Sign on to Online Banking and select the "Mobile Banking" tab.
    2. Click "Add New Mobile Phone" and follow the registration prompts.
    Q:

    Is there a cost to use Mobile or Text Banking?

    A:
    There is no charge to set up Mobile Banking. Messaging and data rates may apply. Check with your carrier for details.
    Q:

    Where can I find more information about Mobile or Text Banking?

    A:

    For more information, visit our Mobile Banking page.

    Q:

    How do I view my accounts transaction history through Mobile Banking?

    A:

    After signing on to Mobile Banking, select "Accounts," then select the account you wish to view. The date posted, description, amount, and running balance are displayed for each transaction. For a detailed look at your account transaction history, please sign on to First Bank’s Online Banking service using your computer, select "Accounts," then "Account Activity."

    Q:
    How do I transfer funds through Mobile Banking?
    A:

    After you've signed on to Mobile Banking select "Transfers." Select which account you'd like to transfer from and which account you'd like to transfer to, then enter the amount you'd like to transfer.  Finally, confirm the transfer information. If you need to make a future-dated or recurring transfer, please sign on to First Bank’s Online Banking service using your computer.

    Q:
    What is the maximum amount I can transfer through Mobile Banking?
    A:
    The maximum amount that can be transferred through Mobile Banking is $99,999.99.
    Q:

    How do I pay my bills through Mobile Banking?

    A:

    The first step is to enroll in our Bill Payment service through First Bank’s Online Banking and set up your payees. Next, sign on to Mobile Banking, select "Payments," then select "View/Pay Biller." Choose the payee, enter the payment amount and the date you'd like the payment to be made. Finally, confirm the payment information. If you need to add additional payees or view more eBill details, please sign on to Online Banking using your computer.

    Q:
    What is the maximum amount I can pay a bill for through Mobile Banking?
    A:

    The maximum payment amount that can be made for a single payment or the cumulative amount that can be scheduled for a single day through Mobile Banking is $100,000.00. 

    Q:
    How do I view my Bill Pay history through Mobile Banking?
    A:

    The bills you've paid using our Bill Payment service will appear in your account activity. After signing on to Mobile Banking, select "Accounts," then select account that was used to pay your bill.  For a detailed look at your bill payment history, please sign on to First Bank’s Online Banking service using your computer, select the "Bill Pay" tab and then click "Bill History."

    USING the MOBILE APP
    Q:

    Does First Bank offer any apps for my Mobile Device?

    A:

    Yes. With First Bank's Mobile Banking app, you can manage your accounts with ease on your iPhone®, iPad® or AndroidTM device. You can view your account balance and history, pay your bills, transfer funds, and locate First Bank branches and ATMs.

    Q:

    How do I download the Mobile app?

    A:

    It's easy to get started. You can enroll in Mobile and Text Banking through First Bank’s Online Banking service. You’ll receive a text message with a link to download the App that’s appropriate for your phone. 

     

    You can also go directly to the app store for your phone to download the App.


           iPhone/iPad users:

    • Launch the App StoreSM on your device.
    • Enter "First Banks Mobile" in the search box.
    • Select the application, tap FREE, then tap INSTALL.
    • Enter your Apple ID and password, then tap OK.

            

           Android users:

    • Launch the Google Play Store on your device.
    • Enter "First Banks Mobile" in the search box.
    • Select the application, tap FREE, then tap OK.
    Q:

    How do I update an existing Mobile app?

    A:

    To receive the update, please follow the directions below for your mobile device:


           iPhone, and iPad users:

    • Launch the App Store on your device.
    • Tap "Updates" in the bottom right corner of the screen.
    • Select the application, tap UPDATE, then tap INSTALL.
    • Enter your Apple ID and password, then tap OK.

          Android users:

    • Launch the Google Play Store on your device.
    • Tap the menu button and choose "My Apps."
    • Select the application, tap UPDATE, then tap OK.
    Q:

    Does First Bank offer a Mobile app for my Blackberry® device?

    A:

    No. First Bank does not support BlackBerry devices at this time.

    Q:

    How do I reinstall my existing Mobile app?

    A:

    To reinstall the First Bank Mobile app on your mobile device:

           iPhone and iPad users:

    • Select and hold your finger on the app icon until the icons shake.
    • Tap the "X" on the app icon.
    • Tap "Delete."
    • Tap the "Home" key to exit out of delete mode.
    • Launch the App Store on your device.
    • Enter "First Bank Mobile" in the search box.
    • Select the application, tap FREE, then tap INSTALL.
    • Enter your Apple ID and password, then tap OK.
    USING TEXT BANKING
    Q:
    What is Text Banking?
    A:
    If you have a mobile device that is capable of sending and receiving text messages, staying on top of your finances is easy. This free service allows you to quickly request and receive account information via text message. You don't need to sign in with an account number or password, and it's just as secure as all of our other services.
    Q:

    How do I register for Text Banking?

    A:

    You can register for Mobile and Text Banking through First Bank’s Online Banking service. After logging on to Online Banking, simply select the "Mobile Banking" tab and then follow the prompts to register your mobile device.

     

    If you are registered for Downloadable Mobile App, you can register for Text Banking by selecting the ‘More’ menu option, then Register for Text Banking. 

    Q:
    How do I use Text Banking?
    A:

    If you are registered for Downloadable Mobile App, you can register for Text Banking by selecting the ‘More’ menu option, then Register for Text Banking. 

    You can register for Mobile and Text Banking through First Bank’s Online Banking service. After logging on to Online Banking, simply select the "Mobile Banking" tab and then follow the prompts to register your mobile device.

     

    Just text one of the following commands to TXTFB (89832) code and you'll get the answer you need in seconds.

                     -BAL – receive balances for all accounts enrolled for Mobile Banking
                     -HIST + account nickname – get recent transactions for selected account
                     -ATM + zip code – get a list of ATMs near you (e.g. ATM 63105)
                     -Branch + zip code – get a list of branches near you (e.g. Branch 63105)
                         -"HELP" – receive a list of all text functions
                         -"STOP" – Cancel your Mobile Banking service and Alert functionality

     

    Message and data rates may apply. 

    Q:
    How do I check my account balance with Text Banking?
    A:
    After you've enrolled in Text Banking, simply text BAL to TXTFB (89832) and you'll get a text message back with the balance of your account(s) that are registered with Text Banking.
    Q:
    How do I view transaction history with Text Banking?
    A:
    After you've enrolled in Text Banking, simply text HIST + nickname (e.g., HIST 1 or HIST 2) to TXTFB (89832) and you'll get a text message back with the most recent transactions on the account you requested.
    Q:
    How do I find ATM locations with Text Banking?
    A:

    After you've enrolled in Text Banking, simply text ATM + zip code (e.g., ATM 63105) to TXTFB (89832) and you'll get a text message back with a list of the First Bank ATMs located near the zip code you requested.

    Q:

    How do I find Branch locations with Text Banking?

    A:
    After you've enrolled in Text Banking, simply text BRANCH + zip code (e.g., BRANCH 63105) to TXTFB (89832) and you'll get a text message back with a list of the First Bank branches located near the zip code you requested.
    Q:
    Which mobile carriers support Text Banking?
    A:

    Although Text Banking works on most mobile devices, not all mobile carriers support our 5-digit short code TXTFB (89832). First Bank's Text Banking is supported by the following carriers, including many of their acquired companies:

    • AT&T
    • Verizon
    • Sprint
    • T-Mobile
    Q:
    Why am I unable to use Text Banking?
    A:

    To use Text Banking, sign on to First Bank’s Online Banking service, select the "Mobile Banking" tab and follow the registration prompts to enable your device for Text Banking.

    If your account is already registered for Text Banking and you would like to add a second mobile device, select "Add New Mobile Phone” and follow the registration prompts enable your new device for Text Banking.

     

    A mobile phone number may only be registered for Text Banking for one online account.  If you want to use Text Banking on a different account, you will need to unregister the existing account and register the other account. Otherwise, you may choose to use Browser Banking or Mobile Banking app to access information on the other account9s).

     

    All third-party companies, products and service names are for identification purposes only. All service marks, trademarks and registered trademarks are the property of their respective owners.

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    OVERDRAFT PROTECTION
    Q:
    What does First Bank provide in the form of checking account overdraft protection?
    A:
    For peace of mind and the ultimate in convenience, First Bank offers checking account customers the opportunity to apply for an overdraft line of credit. This credit line kicks in when your checking account reaches a zero balance. It provides the ability to write a check for more than your cash balance and the opportunity to write your own loan check when and where you need it most.
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    PRIVATE BANKING
    Q:
    How much does it take to qualify for Private Banking?
    A:
    Basic qualifying parameters are $150,000 gross annual household income and/or a net worth of $750,000 (exclusive of the primary residence).
    Q:
    Are there any fees to be a member?
    A:
    No, there are no special fees.
    Q:
    What products and services make Private Banking different from what I can get from the rest of the bank?
    A:
    Generally, the deposit products are the same as offered at our retail branches. The loan products are unique because they are customized to fit the needs of each individual borrower. In addition, Private Banking customers receive the attention of a Private Banking officer who acts as a single point of contact to take care of any and all of their banking needs. This includes their loan and deposit needs, their investment needs, and their trust and estate planning needs.
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    SAVINGS & MONEY MARKET (MMDA)
    Q:
    What savings accounts do you offer?
    A:
    First Bank offers a variety of ways for you to invest and watch your money grow. Compare savings accounts to help you select the account that's right for you.
    Q:
    How much do I need to open an account?
    A:
    Savings and money market deposit accounts can be opened with as little as $100.
    Q:
    Can I write checks on my savings account?
    A:
    If you are looking for the convenience of writing checks against a savings account, a money market deposit account has limited check writing privileges.
    Q:
    Are there any restrictions to how many transactions I can make on my savings account?
    A:
    Federal regulations limit you to six transfers per month, of which only three may be payments by electronic card transfer (point-of-sale) to a third party. There may be additional transaction limits imposed by the Bank.
    Q:
    Can I have an ATM or debit card with a savings account?
    A:
    An ATM card may be issued to a customer with a savings account.
    Q:
    Are there any restrictions to how many transactions I can make on my money market account?
    A:
    Federal regulations limit you to six transfers per month, of which only three may be payments made by check or electronic card transfer (point-of-sale) to a third party. In-branch and ATM transactions are unlimited.
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