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Online fraud occurs when someone poses as a legitimate source (like your bank, favorite shopping site or internet service provider) in order to obtain your personal information. This information is then used to conduct transactions on existing accounts. Methods used by fraudsters to commit online fraud are typically fake emails, pop-up messages and/or web sites.

First Bank will never ask you to provide, verify or update your personal information by sending an email, a text or using a pop-up message or link.  If you receive such a message that appears to be from First Bank requesting you to provide or validate personal information, DO NOT RESPOND.

First Bank representatives may call you regarding activity on your account or you may be contacted through our automated systems to verify transaction activity on your account(s), such as debit card or online banking activity. For your protection, we may ask you to verify your zip code and transaction activity.

Another type of fraud can occur when you sell something online. Be very suspicious if your buyer issues a check for an amount greater than the cost of the item. In this type of fraud, the seller is asked to wire the difference back to the purchaser. Frequently, the original check used for the purchase is counterfeit or forged. As a result, the seller is not only out the item sold, but also any money that was returned to the purchaser as an “overpayment.” You should be suspicious even if the check is a money order or a government check.

Learn how to protect yourself


Regulation E and Your Online Accounts


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