Online fraud occurs when someone poses as a legitimate source (like your bank, favorite shopping site or internet service provider) in order to obtain your personal information. This information is then used to conduct transactions on existing accounts. Methods used by fraudsters to commit online fraud are typically fake emails, pop-up messages and/or web sites.
First Bank will never ask you to provide, verify or update your personal information by sending an email, or pop-up message. If you receive a suspicious email or pop-up message requesting First Bank account information, do not respond and never click on a link in the message.
Another type of fraud can occur when you sell something online. Be very suspicious if your buyer issues a check for an amount greater than the cost of the item. In this type of fraud, the seller is asked to wire the difference back to the purchaser. Frequently, the original check used for the purchase is counterfeit or forged. As a result, the seller is not only out the item sold, but also any money that was returned to the purchaser as an “overpayment.” You should be suspicious even if the check is a money order or a government check.
Learn how to protect yourself
Protect your personal information, account numbers, User ID & password, card numbers and PINs. Use caution when providing this information to persons/entities over the Internet.
Keep your password confidential. Change passwords regularly using a combination of numbers, letters and special characters. Avoid using obvious passwords like mother's maiden name, children or pet names, Social Security Number or date of birth.
Install and update anti-virus software regularly. To learn more about computer security, visit the
FTC's Information Security web site.
Install anti-spyware on your computer to help prevent your personal and account information from being collected without your knowledge.
Make sure your computer is updated with the most recent patches and security updates.
Never send personal or account information using your personal email. To send this information to us, use the secure messaging feature in Online Banking.
Immediately delete any emails from an unknown source without opening it. If you do open a suspicious email, never click on a link or attachment provided in the email.
Be cautious of emails that warn you that your account may be at risk, fraudulent activity or charges exist on your account or convey a sense of urgency. These often include details of the suspicious activity requesting you respond to the email or 'click here' to visit their site to update your information.
Prior to sending confidential information or financial transactions through a Web site, look for the lock icon on your status bar in the lower right corner. This signifies information is secure during transmission. By double clicking the padlock, you can view the security certificate. Also, look for "https" in the URL of your Web browser when engaging in financial transactions. This indicates scrambling or encryption of the communication.
Be careful when using a computer in a public area where someone could watch you enter your User ID and password.
Review your account statements promptly and report any discrepancies or suspicious transactions immediately.
Clean the hard drive of a computer before disposing of it.
Regulation E and Your Online Accounts
Regulation E is a consumer protection regulation which provides a basic framework to establish the rights, liabilities, and responsibilities of consumers in electronic fund transfer systems such as Online Banking.
A consumerís liability for unauthorized Online Banking transactions is limited when the transactions are reported to us within specific timeframes. Sole proprietorships and other types of businesses are not protected by Regulation E liability limits.
These protections apply to transfers (between First Bank accounts), bill payments, personal payments and account-to-account transfers (between an account at First Bank and accounts at other financial institutions) that are processed through Online Banking. For information about reporting unauthorized transactions in order to preserve your rights under Regulation E, please continue reading.
Reporting Unauthorized Transactions
Tell us at once if you believe your Online Banking user credentials been compromised or if someone has transferred or may transfer money from your account without your permission. The best way to minimize your loss is to call us immediately. The unauthorized use of your Online Banking services could cause you to lose all of your money in your accounts, plus any amount available under your overdraft protection plan.
You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been mailed to you (or 90 days if the transaction was from an account maintained at another financial institution). If you do not, you may not get back any of the money you lost from any unauthorized transaction that occurs after the close of the 60-day period (or 90 day period if the transaction was from an account maintained at another financial institution), if we can show that we could have stopped the transaction if you had notified us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods.
Your Account Statement
Promptly review your account statements.
If you determine fraudulent activity has occurred on your account. Provide your name and account number and describe the transaction and amount in question and explain why you believe it is an error. Contact us with this information immediately by one of the following methods (do not use email to report these incidents):
- Call us at 1-800-760-2265, option 3
- Call your local branch
- Send us a Message via Online Banking
- Write Us at:
Internet Banking Center
Mail Code M1-199-046
600 James S. McDonnell Blvd.
Hazelwood, MO 63042
To protect your accounts from unauthorized Online Banking transactions:
Do not share your User ID and Password used to access Online Banking with anyone. Your User ID and Password identify and authenticate you to First Bank when you use First Bank's Online Banking service. When you give someone your Online Banking User ID and Password, any Online Banking transaction that person conducts is considered authorized by you even if you did not intend or want the transactions conducted. In order to revoke the authorization you must notify us you no longer wish to allow the person to use your Online Banking credentials. We can attempt to return transactions conducted by the person; however, you are liable for any funds we are not able to return.
If you tell us about fraudulent activity committed by someone you authorized to access your Online Banking account, we will verify any pending payments or transfers to determine which items are not legitimate, so we can prohibit additional items from being processed against your account. We will require your Password to be reset and may require you to choose a new User ID.
Regularly review your account activity, pending payments and transfers, and payment and transfer history. Contact us immediately by one of the methods above if you believe fraudulent activity has occurred. Take advantage of our optional automatic alerts function to notify you of Online Banking transaction activity.
Never leave your computer or mobile device unattended while using Online Banking.
Never leave your account information displayed where it may be viewed by others.
Avoid using public computers (like those at the Library, Internet cafes, etc.) to access Online Banking.
Always exit the system by logging out and closing your browser or mobile app.
For businesses, Regulation E does not provide liability protections if fraudulent activity occurs on their accounts. This includes transfers (between 2 First Bank accounts), bill payments, personal payments and account-to-account transfers (between an account at First Bank and an account at another Financial Institution) that are processed on their accounts through Online Banking. Commercial Online banking customers are encouraged to periodically perform a risk assessment, which includes a threat assessment as it relates to their online banking activities. Controls to mitigate those risks should be considered and enhanced, if determined necessary, as part of the assessment.
Remember: First Bank will never ask you to provide and/or update personal or account information such as, account number, PIN, User ID or password, social security number, etc. by phone call, automated phone message, email or a pop-up message. A bank representative may call you to verify activity on your account (Debit Card transactions, bill payment, personal payment and/or account-to-account transfers) that appears suspicious or to provide you with information about products and services we offer.
If you contact us, we may ask for personal information in order to authenticate you before releasing any account information.