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Telephone & Mail Fraud | First Bank Security Center

Ensuring Your Safety

Telephone Fraud

First Bank representatives may call you regarding activity on your account or you may be contacted through our automated systems to verify transaction activity on your account(s), such as debit card or eBanking activity. For your protection, we may ask you to verify your zip code and transaction activity.

Telephone Fraud Tips

  • Protect your personal information, account numbers, User ID & password, card numbers and PINs
  • Use caution when providing this information to persons/entities over the phone
  • Never give your debit or credit card numbers over the phone or Internet unless you have a trusted relationship with the person or company or you have initiated contact

Mail Fraud

 

When someone takes your mail illegally, it’s considered mail theft. The intent of mail thieves is to obtain private information, including bank account numbers, credit card details, and, of course, your Social Security Number. This information can then be used to fraudulently apply for credit in your name. Tampered, altered, or stolen mail should be reported immediately to your local post office. 

 

Mail Fraud Tips

  • Promptly remove mail from your mailbox to mitigate the risk of it being stolen
  • Watch for financial statements and bills for services or credit cards. If you don't get them when expected, contact the issuer immediately.
  • Beware of mail solicitations that offer prizes or awards - especially if you are asked to provide personal information or financial account numbers.
  • If you are going to be away from home for any extended period of time, arrange for the post office to hold your mail or make arrangements for a trusted family member or friend to collect your mail.
  • If you change your address, immediately notify your post office and anyone that you do business with by mail.
  • Never send cash or coins through the mail

Contact Us / Questions?

Your security is important to us.  When communicating via email please do not include any personal, business or confidential account information.  Thank you!