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Be Careful and Be Creative

Passwords are important.  Being creative with your password is even more important.  A strong password goes a long way toward keeping your personal information and accounts safe.

Best Practices for Secure Passwords 

  • Use complex passwords that include letters, numbers, and symbols.
  • Make passwords at least eight characters in length.
  • Change your password every three to six months.
  • Do not store your passwords in a document on your computer.
  • Never use your Social Security Number in your user ID or password.
  • Make sure your new password is significantly different from a previous password.

When you login to First Bank eBanking or other secure locations, it's not uncommon to be asked to answer a challenge question first. This offers an extra layer of security to protect you.  Even on sites you know are legitimate, beware of requests for other types of personal or account information.

Malware - Antivirus Software is Critical

Malware is a virus or malicious code designed to steal your personal information or hijack your computer, tablet, or mobile device.  Malware can find its way onto your device through an email, a website, text message or instant messages.  In most situations, you don’t know it is happening. Popup ads that appear without an open browser, warnings from a security program that you never installed, or navigation that redirects your browser can all be signs of malware.

Best Practices to Avoid Malware

  • Keep antivirus software up-to-date on all of your devices.
  • Maintain current updates for all of your devices.
  • Only download apps from trusted sources like the Apple App Store or Google Play Store.

Wire Security

Gateway Security Solution Wire transfers offer immediate and final transfer of funds to assist in managing your business efficiently. However, they pose one of the single greatest risks of loss to a company because of the speed with which losses can occur, the potential size of such losses, and the inability to recover the funds once they are transferred to the destination institution. Domestic and international wires can be completed online using First Bank’s Business eBanking service, over the phone by calling the wire room directly or in person by visiting your local branch.   Wire Online Security Business eBanking is supported by a multi-factor authentication architecture that ensures secure system access and transaction delivery. Business eBanking also incorporates extensive processing controls and fault tolerant operations, enabling First Bank to meet the most stringent business audit control requirements. Unfortunately, no single security measure is likely to be effe ...

A Layered Approach To Online Security

Use of pre-authorized electronic transactions has become an increasingly common and convenient way to make payments and settle other financial obligations. As Automated Clearing House (ACH) or Electronic Fund Transfer (EFT) grows in popularity there has also been a rise in related fraudulent activity. Our Gateway product is supported by a multi-factor authentication architecture that ensures secure system access and transaction delivery. Gateway incorporates extensive processing controls and fault tolerant operations, enabling First Bank to meet the most stringent business audit control requirements. Unfortunately, no single security measure is likely to be effective in preventing or mitigating all fraud risks. A layered approach to Business eBanking security is the best way to protect our customers from cyber criminals seeking to steal confidential information. An important component of layered security is the use of Dual Control. Gateway Dual Control  Dual Control requires two different peopl ...

Looking Out For Your Security Needs

Security is a key component of the partnership between First Bank and our valued customers. Continued education, heightened awareness and the right tools go a long way toward helping you protect your business and financial information. Due to the increased sophistication of cyber attacks, anti-virus software and firewalls may not be doing enough to protect you. Introducing Trusteer Rapport As part of our continued effort to help safeguard your financial information while banking online, First Bank offers Trusteer Rapport security software to business clients using First Bank's Gateway Information Reporting and Transaction Initiation service. This security software shields your accounts from criminal transactions not performed by you. It securely enables communications with our eBanking portal, while blocking malicious attempts to access your account information or funds. Millions of users globally are already using Trusteer Rapport to protect their online accounts against fraudulent activity. First ...

Cyber Security Planner

FCC Resources

The FCC has provided an online resource called the Cyber Security Planner to assist your business with the creation of a customized cyber security plan. Click the link below to learn more.
FCC Cyber Security Planner

“Ready,” a public service campaign, was created with the intent of educating Americans regarding the importance of preparing for natural, or man-made, disasters. Getting the public involved in fundamental preparedness for the safety, and well-being, of themselves and their families is the ultimate goal of the campaign.
Ready.gov Risk Assessment

Threats are ever evolving and keeping up with current threats can be difficult. We encourage you to use caution and never provide confidential information via text, email, incoming call (by a person or automated call), or pop-up ad on your computer.

Online Security - Learn How To Protect Yourself

Online fraud occurs when someone poses as a legitimate source (like your bank, favorite shopping site or internet service provider) in order to obtain your personal information. This information is then used to conduct transactions on existing accounts. Methods used by fraudsters to commit online fraud are typically fake emails, pop-up messages and/or web sites. Your Relationship With First Bank First Bank will never ask you to provide, verify or update your personal information by sending an email, a text or using a pop-up message or link. If you receive such a message that appears to be from First Bank requesting you to provide or validate personal information, DO NOT RESPOND. First Bank representatives may call you regarding activity on your account or you may be contacted through our automated systems to verify transaction activity on your account(s), such as debit card or eBanking activity. For your protection, we may ask you to verify your zip code and transaction activity. Online Fraud Anoth ...

Employee Education

Common Sense Business Employee Tips Educating your employees is an important part of preventing fraud and security issues at your business. •Explain why strong passwords are important and why they should be changed frequently •Provide examples of what constitutes a strong password versus a weak one •Encourage them to not share passwords and to not write them down or post them near their workstation •Remind your team to never send personal or account information using an email account to anyone. When you send this type of information to your bank use the secure messaging feature via eBanking. If you are a Gateway or Remote Deposit customer we encourage you to call Treasury Management Client Support for secure messaging or secure file transmissions. Educate your employees that First Bank will never ask via email, phone or text for an eBanking or Business eBanking passwords or a debit card PIN number. We consider it a best practice to block all social networking sites from you ...

eBanking Security

Learn How To Protect Yourself Online fraud occurs when someone poses as a legitimate source (like your bank, favorite shopping site or internet service provider) in order to obtain your personal information. This information is then used to conduct transactions on existing accounts. Methods used by fraudsters to commit online fraud are typically fake emails, pop-up messages and/or web sites. Your Relationship With First Bank First Bank will never ask you to provide, verify or update your personal information by sending an email, a text or using a pop-up message or link. If you receive such a message that appears to be from First Bank requesting you to provide or validate personal information, DO NOT RESPOND. First Bank representatives may call you regarding activity on your account or you may be contacted through our automated systems to verify transaction activity on your account(s), such as debit card or eBanking activity. For your protection, we may ask you to verify your zip code and transaction a ...

Imposter Fraud

Existing Relationships Exploited by Hackers Imposter fraud occurs when someone acts as if they work for a company that you know and trust such as a utility, bank, or insurance company. The hacker uses the current relationship between you and the company to request a payment or inform you that a change will be made to your traditional payment arrangement. Providing information to the hacker allows them to redirect these payments. The payments look normal to the bank because they are being made by authorized users. Typically, this type of fraud is not quickly identified, making it harder to recover funds, particularly those sent electronically. Best Practices to Avoid Imposter Fraud •Require verification on all requests for payments made outside normal channels or changes to vendor remittance information. •Cross-verify. If the request came by mail or email, verify it with a phone call. If the request came by phone, verify it by email. •Always use the contact information that you have ...

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