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Current Security Alerts

Devices Held Hostage

Ransomware is a type of malware that is unwittingly downloaded when you click on a tainted link, open an infected attachment, or even click on a phony advertisement. If your computer freezes, and a message on your screen tells you that your computer will remain frozen until you pay a ransom or a fee, you have become a victim of ransomware. The criminals often ask for a minimal amount of money to give you access to your computer again. They believe that you are comfortable paying them to avoid the frustration of the situation. Sometimes the denominations are very small and the accepted method of payment transmission might include wiring money through a common wire service. Thieves also may ask you to make a payment via a premium text message or send them money as a type of online cash. Protect Your Devices Against Ransomware •Install current firewall, anti-virus software, and anti-malware software on your computer, tablet, and other mobile devices. •Back up everything on your devices to a cloud ...

Trending Threats

Common Sense Tips and Ideas Threats are ever evolving and keeping up with current threats can be difficult. We encourage you to use caution and never provide confidential information via text, email, incoming call (by a person or automated call), or pop-up ad on your computer. When you receive a call or message that seems suspicious or unusual, hang up and call the phone number from your most recent bill or the back of your card. With our increased dependence on electronic devices and the Internet, below is information to help educate and provide you and your business. Ransomware Ransomware is malware that is downloaded through email attachments that then encrypts an entire system including any attached storage. One particular ransomware that businesses need to pay attention to is CryptoLocker. The only way to decrypt an infected device is to pay a fee or "ransom" to the malware owner. Preventing the malware from loading is the key. Don't open any email with a .zip file as an attachme ...

September Security Alert - Pop-Up Scam

First Bank is aware of clients receiving fraudulent window pop-up alerts on their computer appearing to be from Microsoft Service Center. The fake Microsoft scams function by tricking people into thinking their PC is infected. The scam works by allowing access to your computer so the issue can be fixed and explain there is a service charge and the client provides his/her credit card/debit card or account number.

With these types of scams please be aware of the following:

1. Microsoft will never call you telling you that your computer is infected
2. Never allow strangers to connect to your computer
3. Do not give any credit card information to a person contacting you claiming to be from Microsoft
4. If in doubt, shut down your computer and have it professionally cleaned

If you would like to speak with us, please call our Client Contact Center:
Phone: 800-760-2265
Monday – Friday (7 am - 11 pm Central)

Saturday (8 am - 7 pm Central)

August Security Alert - Robo Calls

First Bank is aware of fraudulent robo calls being placed to our clients advising the client that their debit card has been frozen and to provide their account information to remove the frozen status.

First Bank will never call our clients and ask them to provide and/or update personal account information such as, account numbers, PIN numbers, eBanking ID’s and passwords, social security numbers and more. If you have received a call recently and provided someone your account information, please call the First Bank Client Customer Center at 800-760-2265.

July Security Alert - E-mail Notifications

First Bank Corporate Security is aware of a scam targeting our clients through e-mail notifications. The emails are informing our clients that a recent transfer from their account or a wire transfer initiated by them has been aborted by the other financial institution. The email instructs the client to “hit the link provided to view more information about this problem”.

If you receive this email, delete it and DO NOT OPEN THE LINK. If you have opened the link, we recommend that you have your computer “cleaned” by a reputable company.

Call First Bank's Client Contact Center at 1-800-760-2265 with any questions.

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