First Bank is aware of clients receiving fraudulent window pop-up alerts on their computer appearing to be from Microsoft Service Center. The fake Microsoft scams function by tricking people into thinking their PC is infected. The scam works by allowing access to your computer so the issue can be fixed and explain there is a service charge and the client provides his/her credit card/debit card or account number.

With these types of scams please be aware of the following:

1. Microsoft will never call you telling you that your computer is infected
2. Never allow strangers to connect to your computer
3. Do not give any credit card information to a person contacting you claiming to be from Microsoft
4. If in doubt, shut down your computer and have it professionally cleaned

If you would like to speak with us, please call our Client Contact Center:
Phone: 800-760-2265
Monday – Friday (7 am - 11 pm Central)

Saturday (8 am - 7 pm Central)