Text, Email, and Phone Scams
Phishing, vishing, and smishing all involve spoofed communication that appears to be from a legitimate business urging you to “act immediately” or your account might be closed. Phishing uses email messages, smishing employs text messages, and vishing combines phone calls and email. Hackers use this information to access your online accounts to withdraw money or make purchases.
First Bank will never email you and ask you to call a phone number and enter any type of personal information. A First Bank representative may call you regarding activity on your account or to verify specific transaction activity on your account. We will always verify that you are the account holder before discussing specific account activity.
Ways to Avoid Phishing, Vishing, and Smishing
- Do not click on links in emails or texts. Go directly to a company's website. Pay close attention to the URL in the browser window.
- Verify messages by contacting the company or financial institution that supposedly sent them.
- Look up email addresses, links, and phone numbers. Do not use those provided in the messages or over the phone.