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Card fraud can occur in a variety of ways from unauthorized use, skimming or card data compromises. First Bank continuously trends your account activity and looks for suspicious transactions that might fall outside of your normal spending patterns. If we find something suspicious, we will temporarily restrict your card and make attempts to contact you. Once we are able to validate the legitimacy of your transaction, we will reinstate your card.
If your card is lost or stolen, contact us immediately using one of the following telephone numbers:
Skimming is a method by which thieves capture the data in the magnetic strip from your card and use it to create a new, counterfeit card. The counterfeit cards are then used to process unauthorized transactions against your account. There are two main methods of skimming card information:
Data compromises occur when merchant's or bank's systems are hacked and card data is obtained. First Bank takes an active role in reviewing these instances and taking action to protect your account. If we receive a report of a compromise that includes your information, we will:
First Bank will never ask you to provide, verify or update your personal information by sending an email, a text or using a pop-up message or link. If you receive such a message that appears to be from First Bank requesting you to provide or validate personal information, DO NOT RESPOND.
Your security is important to us. When communicating via email please do not include any personal, business or confidential account information. Thank you!